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What ISP? Is this cable, dedicated fiber? Usually when we see this type of issue, it's not uncommon that it really is a factor of dealing with poor support (tier 1, 2 etc) who just follow their scripts and never really solve anything. Other Chris (ha!) yeah we can of course look to find another ISP is that is the issue. Maybe check with Phil to see if there is anything he can help with in regards to another service provider?Thanks for the tag Chris. Sometimes I think they just tell you things because they don't want to admit they have problems or they simply don't know. I have dealt with them before and everything they told me was a joke. I honestly think the problem is with the ISP. Eventually switched to a local company offering fiber in the area. Before them we had a little 3MB DSL connection, NewWave was so bad we ended up going back to the little 3MB DSL connection because it was stable and never went down. I have never dealt with such incapable people before. They are so bad, the AT&T guys in this area talk crap about NewWave. Won't matter, their tech support is incapable. Also watch the error log - the Motorola/Arris modems automatically reboot after a certain number of T3/T4 errors are received in a set amount of time. I'd look at the signal levels on the modem and make sure they are within spec.

Once a month our phones went down and we would have to call NewWave and have them forward the phones to someones cell phone. More man hours have been wasted on these issues than I care to admit. I feel your pain. Problem is the ISP choices in this area are limited. At my previous employer we were using their phone and internet service with the phone service having the most issues. We also have issues with 1 of our static IP's through them. Had them for about 11 months into a 3 year contract and they were actually nice and let me out of our contract due to the amount of problems we kept having since they could not deliver the service they guaranteed.I feel ya.

Had internet problems with them and they 'replaced the modem' and still had problems, had phone problems with them to. I had their service in one of my offices and there were so many problems. Are you using your own modem or a Comcast supplied modem?Its supplied by ISP (New Wave)īingo!The problem is them.

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